Terms of Sale

Last updated: October 2026

These Terms of Sale apply to every order placed with United Flower Farms UnitedFarms S.A. ("United Flower Farms", "we", "us"), a company based in Ecuador (RUC 1793236513001). By opening an account or placing an order, you agree to them.

1. Who can buy

We sell to businesses such as importers, wholesalers and event florists. We do not sell to the general public. Flowers ship through commercial cargo agencies, so every customer needs an approved account with us and their own account with a cargo agency.

2. Your account

Each account has a customer code. To place an order you enter your customer code and a one-time code that we send to the email address on your account. Keep your customer code private. Orders placed with your code and a valid one-time code are treated as your orders.

3. Availability and orders

• We only sell what is in stock at the moment you order. Availability changes as flowers are scanned into the cooler, so we cannot promise future availability.
• The minimum order is one quarter box (QB).
• An order is confirmed only when you receive an order confirmation from us. Until then it is a request.
• Orders over 5 boxes (counted in half-box equivalents) are reviewed by our team before they are confirmed.
• We may decline or limit an order, for example when stock is not available or when an order does not follow the rules in section 7.

4. Box types

A bunch is 25 stems. Box types and their contents:

Box type	Bunches per box
QB (quarter box)	5 bunches at 60 cm and under; 4 bunches at 70 cm and over
HB (half box)	12 bunches at 60 cm and under; 10 bunches at 70 cm and over
XLHB (extra-large half box)	14 bunches at 50 cm and under; 12 bunches at 60 to 70 cm; 10 bunches at 80 cm and over

Boxes can be mixed with different varieties of the same stem length. A mixed box must be full. The price per stem is the same in every box type.

5. Prices

• Prices are in US dollars and are per stem (shown per box when you order). They are based on your account's price list and on the season.
• Prices do not include freight. Freight is paid by you directly to your cargo agency.

6. Payment

• Accounts without credit pay by card when the order is confirmed. Stock is held for 15 minutes while you pay.
• Credit accounts are invoiced on Net 30 terms: payment is due 30 days after the invoice date. We do not charge a late fee.
• Credit accounts have a credit limit. Orders that would go over the limit, or placed while an invoice is overdue, must be paid at the time of ordering or approved by our team.

7. Valentine's Day and Mother's Day ordering rules

To share our red roses fairly during our two busiest seasons, special rules apply from January 15 to February 11 (Valentine's Day) and from April 15 to May 10 (Mother's Day):

• One box of red roses can be ordered on its own.
• With more than one box of red, every box of red must be matched by one other box. At most one of those matching boxes can be pink. The others can be any other color, or mixed boxes.
• For example, 2 red + 1 pink + 1 white is allowed; 2 red + 2 pink is not.
• The rule counts all of your orders during the same season together, so it cannot be avoided by splitting an order into several smaller ones.

8. Cancellations

You can cancel an order up to 24 hours before it is scheduled to ship. To cancel, contact us at daniel@united-flower.com or on WhatsApp. Orders cannot be cancelled within 24 hours of the scheduled shipping time.

9. Delivery, FOB Quito and risk

Our terms of sale are FOB Quito. We deliver the flowers to the airport in Quito, to your cargo agency. Once the flowers have been handed over there, they are your responsibility and we are not responsible for what happens afterwards, including delays, handling or temperature during transport. You arrange and pay for freight with your cargo agency.

10. Quality claims

If you find a problem with the quality of the flowers, report it within 36 hours after the flowers arrive, with the photos described in our Claims and Quality Policy.

11. Governing law and disputes

These terms are governed by the laws of Ecuador. Any dispute is handled by the courts of Quito, Ecuador.

12. Changes to these terms

We may update these terms. The version on this page when you place an order is the one that applies to that order.

13. Contact

United Flower Farms UnitedFarms S.A. · RUC 1793236513001 · Ecuador
Email: daniel@united-flower.com · WhatsApp: +1 909 764 7831