Privacy Policy

Last updated: October 2026

This policy explains what personal information United Flower Farms UnitedFarms S.A. (RUC 1793236513001, Ecuador) collects through this website and how we use it.

What we collect

• Account requests: business name, your name, email, phone or WhatsApp number, country and cargo agency.
• Orders: the items you order, your customer code, your cargo agency and the order total.
• Messages: what you send us through the chat assistant, email or WhatsApp.
• Technical data: basic information your browser sends to our hosting provider when you visit the site.

How we use it

• To review account requests and set up accounts.
• To verify who is ordering, for example by emailing a one-time code to the address on your account.
• To take, confirm, ship and invoice orders, and to handle claims.
• To answer your questions and keep the site secure.

Who we share it with

We do not sell your personal information. We share it only with the services we need to run the business, such as our hosting and email providers, our payment provider when you pay by card (we do not store full card numbers), our business software, your cargo agency, and authorities when the law requires it.

Cookies and tracking

This site does not use advertising cookies. The site may store small pieces of information in your browser, for example to keep the chat working during your visit.

How long we keep it

We keep information as long as we need it for your account, for tax and accounting obligations, and for handling claims or disputes.

Your rights

You can ask to see, correct or delete your personal information, subject to what the law allows us to keep. Contact us at daniel@united-flower.com. We handle personal data in line with the applicable law, including Ecuador's Organic Law on Personal Data Protection.

Changes

We may update this policy. The date at the top shows when it last changed.